May 6 May 6 Ross Martin, Viacom: The "Fans First" Approach to Audience Intimacy [Video] Guest User YALE CENTER FOR CUSTOMER INSIGHTS
![Ross Martin, Viacom: The "Fans First" Approach to Audience Intimacy [Video]](https://images.squarespace-cdn.com/content/v1/5782ea3fd482e940edcee10a/1481660827323-NFF7KGIZJSGDO7YSNN5H/hqdefault.jpg)